RETURN AND EXCHANGE FORM

You can request to return or exchange items within 14 days from the date you received your package. 

Before you return your item, make sure that the items are in the same condition you received them in, with the identification tag and seal still attached. 

Make sure to use the two boxes in which you received your purchase in. 

We reserve the right to refuse late returns or items that are not in the same condition you received them in.

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Terms and Conditions of Sale

The following General Terms and Conditions of Sale govern the sale of merchandise by BrutalWare, "the provider", "we", "us" and "our") to you through the (Legal) section of www.brutalware.com. Our site is available only for purchases made and delivered within the Europe. Your use of the our site to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.

1. Orders and products

All orders are subject to email confirmation by us. Please note that the products displayed on our site may be out-of-stock or discontinued, and availability is not guaranteed. Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

2. Prices

All prices are in Euros. Prices may change without notice from time to time. The total amount due is inclusive of sales tax applied in accordance with applicable state and local regulations based on your shipping address. The applicable is in the total amount on the payment page of the cart.

All prices inclusive of taxes, customs and import duties.

3. Shipping Costs

You are responsible for the shipping costs associated with the delivery of the products you purchase on our site as specified on your order confirmation.

4. Shipments and Delivery

You bear all risks of loss and damage to the products from the time the products have cleared our logistic centre. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier.

5. Returns and Refunds

Please refer to our (Returns and Exchange) which forms an integral part of these General Terms and Conditions of Sale.

6. Binding Agreement

Our order confirmation, these General Terms and Conditions of Sale and our other Site Policies shall be deemed the final and integrated agreement between you and us on the matters contained in these General Terms and Conditions of Sale.

7. Disclaimers and limitations of liability

THE PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE www.brutalware.com SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION.

THE PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE OUR SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

8. Severability

If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.

  1. Privacy

The terms and conditions of the our Privacy Policy govern the processing of all personal data collected from you in connection with your purchase of products through our site.

10. Force Majeure

Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

  1. Errors and inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.

RETURN POLICY 

SALES OF HEADWEAR AND UNDERWEAR ARE FINAL. WE RESERVE THE RIGHT TO DESIGNATE ON THE SITE OTHER NON-RETURNABLE MERCHANDISE. ANY SUCH DESIGNATION WILL BE NOTED ON THE DETAIL PAGE OF THE MERCHANDISE WHICH IS NON-RETURNABLE.

We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within twenty (14) days from the date of delivery. Before sending any products back to our us, please make sure that all of the following conditions have been correctly satisfied.

The product you wish to return:

a) can be sent back to us only after you have completed and submitted the online Return Form available on the www.brutalware.com Site within fourteen (14) days of delivery; by completing and submitting our online return form you will receive your Return Number, which you must include on your return shipping label;

b) the products must not have been used, worn or washed and, in any case, must be compliant with the requirements detailed in the section on Compliance Checks below;

c) must have all disposable seals still attached with the disposable seal that must still be intact;

d) must be returned complete with all of its parts and accessories;

e) must be sent in its original packaging;

f) must be shipped back to a DHL centre within fourteen (14) days of the date of delivery;

g) must be shipped from the within Europe.

If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. You can send the package with DHL or, if you prefer, you can send the return at your expense, with a courier of your choice. We will not issue any refunds for returns that do not satisfy the conditions indicated at letters a) and e) above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider's fulfillment house.

If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.

1. Compliance Checks

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

  • the product(s) have been used, worn, damaged or washed;

  • the identification tag with the disposable seal is not attached to the product(s), or has not been returned. Please note that identification tag constitutes an integral part of each product; and/or

  • you have not returned any packaging which is an integral part of a product (such as a dust bag).

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

2. Refund policy

Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the US Site. If you paid by credit card, refund times will depend on the credit or debit card company's policies.

Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal, refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.

WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

3. Identification Tag

All of our products come with an identification tag with a disposable seal. Please try your item on before removing the tag and seal, since we do not accept returns once the disposable seal has been removed, broken or damaged in any way. Shoes come with a sticker under the sole; if you remove or alter this sticker, you may no longer return your purchase.

EXCHANGES ON MERCHANDISE PURCHASED ON THE www.brutalware.com SITE ARE SUBJECT TO PRODUCT AVAILABILITY.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

4. Force Majeure

Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.